DELIVERY & RETURNS
Delivery and dispatch time:
We aim to always have your items with you as quickly as possible. Items are generally dispatched on the day, if not the following day.
- Orders are sent by An Post, cost vary due to destination and weight
- Shipping over €75 is free
- All international orders are sent by An Post and passed to your national postal service. This shipping is charged at cost, depending on the weight of your parcel.
We want you to be happy with all of the purchases you make from We Are Liverpool. If you receive an item that you feel is different in hand and doesn't suit, you can return the item for refund or exchange within 14 days of receipt. However, if 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund - we may be able to offer an exchange, so please contact us to see what your options are. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are also non-returnable. To complete your return, we require a receipt or proof of purchase. Please note you must cover the postage costs for returns of non defective items. If your order qualified for free shipping and you return non defective items, the €5.00 cost of the delivery will be withheld from your refund.
Once your return is received and inspected, we will usually immediately process a refund, or we will contact you if we need further information or you have requested an exchange. Credit will automatically be applied to your credit card or original method of payment, and you should see this within 7 days. If not, please contact us at email@example.com
We will replace or refund items if they are defective or damaged. If you have an issue with a defective item, please contact us at firstname.lastname@example.org
To return your product, you should mail your product to: information provided on your shipping label and docket
You will be responsible for paying for your own shipping costs for returning your item. We cannot process a refund or exchange until we receive the item, so we recommend you have tracked shipping from your postal service for your own security. We cannot refund the initial shipping costs when refunding unless the item was defective.
If you require tracking for your shipment please select the courier option for your delivery. In the case of regular post, please allow up to 15 working days for delivery from the date of shipping. After this duration your order would be considered missing and we will place a trace on your parcel. If this fails to locate your parcel we will provide a full refund or arrange a new parcel for you.